Cancellation, Returns, and Refunds
Return and Refunds Policy
A. Returns and Refunds Policy
If you are not satisfied with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund if conditions are met.
To be eligible for a return or refund, one of the following must be satisfied:
- The product arrived damaged through no fault of you.
OR
- When you used the product, a defect was discovered (and tell us about it).
OR
- The product was purchased in the last 30 days, and the product is in its original packaging, and the product isn't used or damaged.
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
- By phone number: 833-262-7927
- By email at customerservice@sodasense.com
When instructed, send the product with its original packing to:
- 1010 S Mainline Drive, Seymour WI 54165
B. Shipping Returns and Refunds Policy Charges
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Soda Sense, for Return 3, otherwise Soda Sense will cover the return costs.
C. Damaged Items
If you received a damaged product, please notify us immediately for assistance.
D. Sale Items
Unfortunately, sale items cannot be refunded. Only regular priced items can be refunded.
Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.