Frequently asked questions

Yes! The best bit? It’s a free subscription! You’ll never pay any fees aside from your refill cost. The refill club is an on-demand subscription service, which means you only receive CO2 when you need it.

There isn’t one. Membership in our refill club is free, and unlike our competitors, our service is on-demand, so there can’t be any late fees! We are here to make sure that you have CO2 when you need it, and only when you need it.

We exchange both Threaded (screw-in) and Easy Connect (snap-on) 60L CO2 canisters. These are compatible with all 60L CO2 soda makers, sparkling water makers, and carbonators from brands like SodaStream, Drinkmate, Ninja Thirsti, Philips, Aarke, and Breville. Our Easy Connect pink-capped canister is specifically compatible with all new SodaStream Quick Connect machines. 

If you're a first time customer and you need to request a refill box to send us empty canisters for exchange, head to our refill box selection page. We’ll send you a refill box and a prepaid shipping label. If you're an existing customer, you can request a replacement empty refill box and label directly from your account.

Our refill box fits 2 canisters. We recommend having 3 canisters in circulation, allowing you to have a working canister in your soda maker while you send your 2 empty canisters to us for refill.

Yes, you only need to buy new canisters if you don’t have 2 empty ones to send in our refill box! Our aim is to save you money by recycling canisters rather than selling new ones, providing a more sustainable way to top up CO2.

Refill exchange orders are $20.99 per canister & shipping is free for every order.

Absolutely! We accept 60L CO2 canisters from any brand for exchange.

Sending empty canisters for exchange allows us to charge you only $20.99 per canister for the CO2 refill, saving you the cost of a new canister.

Our CO2 Refill Club refills 2 canisters at a time. With 3 Canisters, you can always have 1 full canister in your soda maker while we’re refilling your other 2 to help ensure you never run out of bubbles.

Our orders are shipped by USPS.

Shipping is FREE for all orders!

You can initiate an exchange via USPS any of the following ways: Dropping off your Refill Box at your local USPS, using your home mailbox, scheduling a pickup, or using a USPS return box for apartments.

Arrival times vary between 2-7 days based on your location. We’ll ship your order as soon as USPS scans your Refill Box.

Unfortunately, we are unable to ship outside of the continental United States due to restrictions on shipping pressurized gas.

We don’t offer expedited shipping right now however, once USPS scans your refill shipping label, we get an alert to process and send out your refill order. We’re the only CO2 supplier that can do this, so we are super-fast! 

We are so sorry to hear that! You can contact our customer service team here or give us a call at (833)-262-7927. We pride ourselves on customer satisfaction and our team will get a resolution for you ASAP! 

If you have any inquiries regarding the Soda Sense CO2 refill club, please reach out to us via email at customerservice@sodasense.com or call us at (833)-262-7927. We are happy to answer any questions you might have.